My Health Guide recently changed to Hear Me Now

Find out more

Accessibility statement for the Hear Me Now App

This accessibility statement applies to the Apple iOS and Android versions of the Hear Me Now App.

The Apps are run by Maldaba Ltd.

We want as many people as possible to be able to use the Hear Me Now App.

  • The App includes dedicated in-App settings that control text sizing and the contrast of the user interface
  • The App includes dedicated text to speech conversion for most content added into the App
  • The App includes the option to add descriptions for images, video and audio

In the Hear Me Now App for Apple iOS and Android devices, you can use the built-in:

We’ve made the text in the App as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is the App

We know some parts of the App are not fully accessible:

  • Images added to the App may not have descriptions
  • The keyboard focus can be disrupted on smaller devices
  • Questionnaires do not currently include text to speech

Feedback and contact information

We are always looking to improve the accessibility of this App. Contact us if you have an accessibility query.

Reporting accessibility problems with the App

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the Hear Me Now App’s accessibility

Maldaba is committed to making its Hear Me Now App accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Hear Me Now App for Apple iOS and Android devices is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There are currently no known issues regarding compliance with accessibility regulations.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from vertical to horizontal without making it more difficult to view the content.

Interactive tools and transactions

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

All content is within the scope of the accessibility regulations.

What we’re doing to improve accessibility

We are committed to fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard and will update this page should any issues be identified.

How we tested the App

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the Apple iOS App and Android App is. The full app was tested by Maldaba and included adults with learning disabilities.

Read our accessibility report for further details.

Preparation of this accessibility statement

This statement was prepared on 11 November 2021. It was last reviewed on 17 November 2021.