Accessibility statement for Hear Me Now

This accessibility statement applies to the Apple iOS and Android versions of the Hear Me Now App and the associated Hear Me Now REMOTE INTERFACE website (www.hearmenowapp.com/remote/).

The Apps and Remote Interface website are run by Maldaba Ltd.

The iOS and Android Hear Me Now Apps

We want as many people as possible to be able to use the Hear Me Now App. In the Hear Me Now App for Apple iOS and Android devices, you can use the built-in:

The App includes dedicated in App settings that control text sizing and the contrast of the user interface.

The App includes dedicated text to speech conversion for most content added into the App.

The App includes the option to add descriptions for images, video and audio.

We’ve made the text in the Hear Me Now App as simple as possible to understand, aiming for a reading age of 9 to 11 years old.

How accessible is the Hear Me Now App

We know some parts of the Hear Me Now APP are not fully accessible:

Images, video and audio added to the App may not have descriptions
PDFs and other document types added to the App may not be accessible
The keyboard focus can be disrupted on smaller devices
Questionnaires do not currently include text to speech

The Remote Interface website

We want as many people as possible to be able to use the Remote Interface website. This means you should be able to:

Change colours, contrast levels and fonts using browser functionality
Zoom in up to 400% without the text spilling off the screen
Navigate most of the website using just a keyboard

How accessible is the Remote Interface website

We know some parts of the Remote Interface website are not fully accessible:

Some images are missing alternative text descriptions
Our videos do not have captions or transcripts
Some of our forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve also made the App and Remote Interface website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information in the App or the Remote Interface website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: support@hearmenowapp.com
Call: 07866 462710
Address: 125 Charing Cross Rd, London WC2H 0EW

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with the App and the Remote Interface website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the APP and the Remote Interface website’s accessibility

Maldaba is committed to making its App and Remote Interface website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This App and Remote Interface website are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in December 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. By December 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our previous Quick start guide.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility in the App and in the Remote Interface website.

How we tested the APP and the Remote Interface website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the Apple iOS App, Android App and HEARMENOWAPP.COM/REMOTE is. The Apps and Remote Interface website were last tested on 11 November 2021 using https://wave.webaim.org/.

We used this approach to deciding on a sample of pages to test.

Preparation of this accessibility statement

This statement was prepared on 11 November 2021. It was last reviewed on 11 November 2021.